Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bosworth Medical Centre


Difficult to get appointments over the phone

The time spent waiting on the phone for an appointment uses up all of my mobile credit. A call back service would be useful to prevent this. I remember when it used to be easy to get an appointment and you wouldn't wait long to be seen by a doctor who knew you. I avoid visiting in person if I can but I really needed to be seen today and did manage to get an appointment which is good.