A nightmare getting through on the phone
It's a nightmare to get through on the phone in the mornings. When you call you are at least 20th in the queue and by the time you speak to a receptionist all the appointments are gone and you are told to call back tomorrow, when you go through the same process. At times I have come down to the surgery while holding on the phone and there are no queues and the receptionists on the front desk are not answering the phone. The receptionists are very friendly and do try their best to help you. You see different doctors all the time, its not like it used to be when you built a rapport with your doctor. When you get an appointment the doctor asks you what the problem is, how they can help and then ask you about past medical history. Why do they not look at your medical records on their systems? There is not time for these discussions and I always feel very rushed like they cannot wait to push you out the door.