Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bosworth Medical Centre

12345

The booking system puts me off

I have not sought medical advice for a long time because I find the booking appointment so stressful. It gives me anxiety just thinking about it. Trying to get through on the phone, being on hold for a long time. If you get a call back from a doctor waiting for that call is hard. I have been persuaded by family members to book an appointment for today. I was not offered an appointment at Bosworth Medical Centre but they gave me an appointment at the Chester Road surgery. This is not a problem as long as I have enough notice and time to get there. I live very close to Bosworth Medical Centre so travelling further away is a little inconvenient.