Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bosworth Medical Centre


They are a lifeline for me

I have never had a problem with the surgery. The attitude and quality of care from the staff and medical professionals is very good. I always feel listened to. Mental health and depression is taken very seriously and I feel well supported. The nurse practitioner is very good. I have regular medication reviews which they are very good at booking, and I have never missed one. The staff including medical professionals always do what they say they will, which I am very happy with. They are a lifeline for me. They could improve the surgery by addressing the phone line system which makes it very difficult to get through on the phone. Despite this there has been a recent improvement of appointment availability.