Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Birmingham and Solihull Mental Health Foundation Trust


Lack of respect, accountability.

Privacy doesn't exist within this service. I contacted them for help, now all of my family and neighbours know. They do not care that they could damage your life further. The executive board are a disgrace and it filters down. Executive meetings are online, but you can't hear them. If you complain they try to come after you. I wouldn't even recommend them as a last resort!