Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Waiting in a long telephone queue

Every time I have called surgery at different times of day the same thing over and over again. A long waiting time of 30 or 40 people before me and then after waiting awhile operator -mans voice “we are extremely busy tried later “and the phone is disconnected. A disgraceful service .