Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Unable to get an appointment. Poor service

My family have been with this doctor's surgery for 40 years. It has become progressively worse. I work full time and have found it literally impossible to get anyone to answer the phone. Even when the phone is answered I am informed there are no available appointments. After trying to phone the surgery for a week I gave up and drove there. I was told there were no appointments but it was best to come in personally to get an appointment. I was indeed there. But of course no availability to see a doctor. It is with regret that I have now transferred to another doctors. The whole situation is ridiculous. I have no issue with the doctors themselves.