Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


A long wait for unorganised mess

Very rarely can i ring the surgery and get into a phone queue as its always full My first pregnancy they failed to tell me i had strep b, i only found out the results were not shared at point of booking what i thought was going to be a water birth. Due to this news i had to go to hesrtlands. I was not referred when i logged my 2nd pregnancy at 6 weeks I have been told il receive call back, only to get a one tone if that I have waited for phone appointments only to then be told i shouldn't have been told its a phone appointment as i need to have blood tests The information provided is inconsistent across staff I raised a complaint to then be told i couldn't raise a complaint. Though conflicting details were shared in the very same email.