Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Farcical

Despite all the assurances, the service is just going from bad to worse. It’s wholly inadequate for the number of patients. You can’t get hold of them on the phone as the queue is always at capacity. If you are lucky enough to get into a queue, you can be holding on for up to an hour. Online consult forms which were extremely useful (and saved the vast amount of phone calls) have now been withdrawn which has increased the phone capacity to astronomical levels. This whole system is not fit for purpose for a lot of people. It’s an absolute shambles and somebody needs to get it sorted out before there is a serious case review due to their negligence.