Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Shirley Medical Centre


The new 'triage' service is causing too much

Holding for a call to be answered for 60 mins is unacceptable. Being answered by an unqualified member of staff and having to tell them what your medical issue is and they decide the next action, is unacceptable. Being advised there are no available appointments after holding for 60 mins and calling bang on the time they open, is unacceptable. Not receiving a callback from the Duty GP, because the process let you down and you weren't added to the call back list, is unacceptable. Receiving an 'afternoon call back' at 6.45 pm and it being too late for the GP to provide advice, support and signposting, is unacceptable. Not being able to see a doctor face to face following major surgery, is unacceptable. Feeling there is no point calling your GP with a medical issue, is unacceptable.