Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Really hit and miss- no consistency

I have waited for over an hour on the phone to the surgery but I’ve also waited only minutes . I have experienced extremely helpful receptionists who have gone above and beyond but also really rude receptionists who clearly don’t enjoy their job. However- when I do finally get to speak with a DR they are great! Especially those from Monkspath Surgery. Thorough. Professional. Reassuring. Such a shame that’s it’s such a negative experience actually getting an appointment with them , on the phone or otherwise.