Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Telephone calls are a nightmare

I have to contact the surgery on behalf of my elderly parent and dread having to make contact as it invariably involves a very protracted call of up to an hour holding the line (completely impractical when I am employed). I admire how the staff have coped, but the 'system' is inadequate and time consuming from my experience. Staff are very pleasant when you eventually get through, but you need dogged determination and a clear diary - I wouldn't want to do it if I were ill!