Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Shirley Medical Centre


Unable to contact GP

Inadequate phone system and now online access for medical enquiries has been unavailable since 26/3/21. More pressure now on phone lines means you can’t actually get in the queue to be the 50th caller. If you are lucky enough to be able to get in the queue, you are on hold for at least 30-45 minutes and that’s just the first queue! Once in the system, it’s painful. Eg Text message from GP to ring up for routine appointment to discuss results. 25 minutes on phone holding before being told no routine spots available and to ring again at 8:00am the next day or to ring after 2:30 pm to see if the routine appointments are available for 2 weeks time. It would make more sense for GP to send text with appointment time. In 21st century, this is NOT a 21st century service; it’s gone backwards.