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Original feedback for

SHP - Shirley Medical Centre


GP that you can't contact!

Since the surgeries have become part of the partnership (SHP) I have experienced ridiculous wait times on hold to get through to the surgery on the telephone and if there are more than 50 in already in "the queue" you are now simply unable to hold and have to try later! Early in the pandemic it was worse (I once waited almost 2 hours) the latest this week (March 2021) it was only a 49 minute wait after 3 tries! The online system is difficult to navigate and unpredictable, meaning telephoning is sometimes the only choice (no online contact available at all this week, hence having to call). Goodness knows how the elderly get on! Usually, once actually in contact, the surgery staff and doctors have been great but after having a telephone consultation in early December (9th) with the doctor concluding I needed an urgent referral, then discovering on chasing up that the referral wasn't even processed until 31st December I can no longer trust this surgery. That is NOT an urgent referral by anyone's standards!