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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Shirley Medical Centre


SHP, still poor 12 months on

Shirley Medical Centre, before SHP took over was phenomenal. I felt so lucky to have such an amazing GP surgery. Communication was excellent, the range of services was vast including minor surgery that prevented a lengthy wait to be seen in hospital. I couldn’t praise the medical and non medical team enough. But since they became a part of SHP it’s been a totally different experience. Even making allowances for COVID the elongated telephone system, lack of online communication and confusion around which surgeries are available for what has meant I have a total lack of confidence in the way the service is being delivered. On the rare occasion I have been allowed to speak to a doctor then their response has been excellent.