Honestly awful and I’m glad I’ve moved away
I had a text saying I had to book my covid vaccination at a certain practice, I had moved house not long before this and was not living near this practice so ignored the text until I could update my address and book in. A few days after the text I got a call from SHP asking why I have not booked my vaccine. I explained I’d moved and the woman I spoke to was so rude on the phone her tone of voice when she was speaking to me was like she was spitting her words at me. She also tried to lie and say I HAD to have the vaccine and when I called her out on it and asked if it was mandatory she firstly ignored me and changed the subject and then when I asked a second time she stammered and said well no you do have a choice. We left it as I was supposed to call the surgery back to change my address and book my vaccine. When I called back it took me 40 minutes to get through to which I was then told that no they can’t change my address over the phone and I have to email someone to do it with proof of address, and that they also couldn’t book vaccines over the phone and I had to phone the Covid vaccine hotline or go online. So whoever first phoned me had given me all the wrong information alongside being rude and speaking to me like I was something on the bottom of her shoe. I attempted to book my vaccine through the online portal I was signposted to but this was only for mass vaccination centres and not local surgeries so I tried to call them and after being on hold and getting hung up on I eventually had to go into SHP who booked me into the original doctors surgery they had sent me a text for (as apparently they couldn’t book it anywhere else) so what I had been told over the phone about them not being able to book Covid vaccines was again a lie.