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  • What We Do
    • Meet the team
    • Who are we and what do we do?
    • Vacancies
    • Terms and Conditions
  • How We Make A Difference
    • Investigations
    • Impact Reports
    • Consultations
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    • Document Hub
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    • Stay Well Solihull
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Original feedback for

SHP - Shirley Medical Centre



Do not recommend SHP surgeries.

You can spend hours on the phone just to speak to the receptionist. You never ever speak to the same doctor twice, the care is really impersonal and it's impossible to see a doctor in person. I dread the day my child is ever ill. I moved over from GPS as their receptionists are awful and service was going downhill over the years, but at least you could book online and had regular doctors with GPS. SHP have taken the crown for bad service, although when you do finally speak to a receptionist they are very pleasant in my experience. I just can't understand why after a year dealing with the pandemic they haven't put better procedures in place to ensure they are carrying out their duty of care to patients and actually seeing patients.

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