Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Still unacceptable waiting times, rude staff

My aunt aged 93 has been overlooked for a vaccine - I called the practice, couldnt get through so emailed them, in December and again in January. Rude woman called me and told me off for taking up their time, said they had had 2000 calls in one day. I believe my aunt was overlooked, subsequently caught Covid and although she is out of quarantine she is still very poorly. Scant care from the GP.