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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Shirley Medical Centre


SHP surgeries: long wait, poor admin, poor co

Long telephone que, despite what SHP have reported. Called to be told I couldnt request an appointment at all for an ongoing issue. Call handlers summarise call for triage GP to review to see if you will be offered an appointment, but they are rushed and don't record all your symptoms. Online consult request used twice has taken more than 3 days to process and then an appointment allocated over even longer. Blossomfield Surgery shut. SHP has a monopoly on healthcare in Solihull and Shirley - why have they been allowed to take over so many surgeries, leaving residents with little choice from this under performing service?