Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Concerns are around the processes to be ablev

I have no concerns with the Doctors, nurses or receptionist staff within this service. However I do have concerns in the new phone systems out in place to access a doctors appt, it took me two hours to get an appt. you have a cqc rating if outstanding which is a shame that these new changes will impact in this as it cannot be considered as a responsive service. Access to services since changes has been poor.