Spend hours on hold and can’t get appointment
Often spend hours on hold, can only get to see a dr if it’s regarding one of my babies, no consistency in drs seen for long term medical issues. Surgery has been closed the majority of the pandemic leaving me not knowing who to call, Solihull hospital shut. My dad who is also registered here is delaying following up on severe health issues because it is SO difficult to get an appointment and just speak to someone. When I got through last week I sat in 2 different ques?! Then when I got a prescription for my 11 month old over the phone to be sent direct to my nominated pharmacy, she then called back to say she had accidentally printed it and could I drive to grove road surgery to get it! Luckily I drive and I’m on mat leave so had the ability to do this, but grove road is far away and not easily accessible to everyone in Shirley especially the elderly. It’s just a shambles. You should be truly ashamed SHP for making this a worse system than it already was. I dread to think who is running this show.