Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Very poor

Phone lines constantly busy as partnership has got larger. Very hard to ever get through. Have tried for over a week and heating everyone else having the same experience. No consistency with GP who sees you which makes life very difficult and frustrating with more complex medial issues.