Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Appointment system needs to be improved

My preferred doctor at Shirley Medical Centre is absolutely fabulous. He knows me well, and knows my medical history. He provides an excellent and personal experience and I cannot fault the care I have received from him. The problem is booking appointments and booking appointments with the doctor of my choice. I tried for three days calling morning and afternoon and could not get through. The phone line kept cutting me off. When I eventually did get through my concern was now more urgent, but I was told that I would not be able to see my requested doctor for over a week. Instead an appointment was made for a different SHP site.