Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


This surgery is a nightmare!

I find the service at Shirley Medical Centre a nightmare. It's very hard to get an appointment. I cannot get through on the telephone. It's difficult to try and book appointments when you work, and really the whole process is down to luck.