Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Atrocious service

The GPs are fine but the admin team and receptionists are utterly useless! They are rude, unprofessional, patronising and worryingly uncaring. They have lost medical records and do not listen when I explain the problem but just keep telling me to wait for results even though the results have been sent through. They also expect me to do the chasing and investigating by calling hospitals and service providers which I have done in the past out of sheer desperation to get my results. I am often stuck in limbo because they won’t pick up the phone and ask for missing information even though I have been told it has been sent to them. I don’t think they could be any worse at their jobs if they tried. It is an unacceptable service.