Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Lack of continuity of care

I like to see the same doctor who knows me and my medical history. I do not like having to keep repeating my story to different healthcare professionals. It wastes time during time limited appointments. When I book appointments they try to send me to other SHP surgeries. I refuse, as it is not convenient, and it is not easy to get to the other surgeries when I live close to my own surgery.