Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Can't get appointment through current system

I start work at 7am so it is difficult for me to call at 8am to try and get an appointment. I got an appointment a few months ago but that felt like pure luck. I have had to pay for private care twice now to get antibiotics because I knew I was ill which shouldn't happen. This is not the staff's fault though and I have always found the receptionists here to be nice.