Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Awful service with a number of major issues

This service is awful. I have been a patient since I was seven years old and for many years now I have been unable to get an appointment. There are long queues both on the phone and in person and the receptionists can be rude. I don't agree with the fact that I have to tell them what my issue is to get through to a doctor. My medication is regularly provided incorrectly with important medications not being included when I pick them up. I have managed to make 5 appointments recently and when I turned up they had no record of any of them. I have ended up having to go private for a lot of things as I have a number of long standing illnesses and can never get in here.