Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Unable to get an appointment

I was having a lot of issues and wanted an appointment with a female doctor. When I went in to try and get an appointment they told me I can't have one and would have to try again in a few days. I am not happy as I care for my elderly mother and need to be healthy to do so. I am worried about trying again in a few days and still being told no. I don't want to complain to the practice manager as it could make things worse and be held against me.