Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Unable to get an appointment

Telephone appointment system ineffective and regularly cuts out after waiting an excessive amount of time. When an appointment is available there can be up to a two month wait. Still awaiting a diabetes check even though promised a call back and a request from the GP. This service has actually decreased in effectiveness after COVID - it was easier to speak to or visit a GP during lockdown than now