Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Delayed prescription

I had to leave my house on a rainy day to go to the GP for my delayed prescription. I called the surgery before leaving my house but the telephone was so busy and it kept cutting off when I got through. As I got to the surgery, the receptionist were rude and unprofessional as usual. They just told me to go back and wait for the pharmacist to call me. I need my medication because of my health condition.