Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

SHP - Shirley Medical Centre


Can not get through

My mother is 82 and when she can't get through on the phone, she has to go to the surgery at 8:30am and stand in the queue. It use to be very easy to access the GP especially for the elderly but now its like we are all standing in the queue and first come first serve. I have to be late for work because I have to stand in the queue for my mother.