Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

SHP - Shirley Medical Centre


Poor Call waiting time but great care

The service for children is great especially as my son has special needs. I am able to get appointments for my son when I personally go into the surgery for an appointment. I normally call in the noon, they complete triage and based on that advice to come in. Generally get appointments on the same day for my son. For adults the appointments service and booking is poor. Not able to get into see a GP face to face and after a triage signposted to advice line 111 Getting to the GP is an issue especially when I don't drive and the time the appointments are provided are not always applicable due to work commitments.