Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

SHP - Shirley Medical Centre


It should not be this difficult to book appt

First time trying to book in approx 2 years and disappointed with first hand experience. Call answered after 30 minutes call handler stated no appointment until 14 June over a month away. I said I’ll take that then I was advised to stand outside Blossomfield Surgery before half 8am and I may be lucky to get an appointment on the day. I was outside today with one man in front. The notice on the door stated they opened at 8.30. At 8.32 we rang the bell no reply. Eventually the blind was raised the door opened and a lady said ‘you have an appointment’ three of us said no that is why we are here to book one. She stated there are none left and you should not be here. I said your care navigator told me to come, she again said we should not be there, but as we were on this occasion she would look what could be done and she would take it up with management. In summary the patient should be the customer here and treated with respect. The basic incompetence and lack of clear pathways is upsetting to see when the community it serves is so dependent upon. Blood tests seem to be the obvious bottleneck, you have to see a doctor to arrange for a test, then you have to make an appointment to get results, fast track this procedure and it will ease the pressure on other urgent health care. Why can we not book on line? Where is the communication from SHP to the community I have never received any communication except reminders of vaccination which I chose to have elsewhere. Please help!!