Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Balsall Common Medical Centre


Very friendly, always had good treatment

I’ve been a patient since it opened. I’ve had regular check ups with both the dentist and hygienist, a couple of fillings replaced and I was referred for 3 dental implants. I’ve been very happy with all the treatment I’ve received. The staff are all very pleasant and knowledgeable. Communication is good and I’ve only had to wait passed my appointment time on one occasion. The only area I would comment with some negativity is the frequency with which they change hygienist and the price they charge for a session with the hygienist. A scale and polish is included in the cost of an nhs check up but I’ve never been offered this option, only a separate appointment with the hygienist which is more expensive than seeing a dentist.