Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Arden Medical Centre


So difficult to book appointment

Once you can see a Doctor the service is great. The problem is the ridiculous rush system that they have created that causes patients unnecessary stress, not knowing whether they will be one of the lucky ones to get a slot that day. I called at 8.30 as advised to book an appointment only to be stuck in a queue of 15 that is naturally very slow. I tried to call back twice and when eventually got through I was told to just try again at 8.30 the next day. Online appointments and the infrastructure is set up to allow patients to pre book, but constantly showing as none available on any days, forcing you to join the mad rush everyday at 8:30.