Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Arden Medical Centre


Same day appointments with excellent service

Having moved house within Solihull and, on recommendation signed on with Arden Medical Centre we are in disbelief at the difference from our previous surgery. We have required a couple of appointments and have been seen the same day as well as being contacted to tell us medication reviews are due. Telephone calls have been answered quickly and the staff have been pleasant and polite. The comfort of knowing we can now see a doctor or nurse when we need to is immeasurable. If they can do it why can't other surgeries?