Finding the right care for you

Please use this form to contact us if you need independent information about health and social care services in Solihull.

If you’ve got questions about health and social care in Solihull, our free and confidential Information and Signposting service will help you find the answers you need.

Our friendly team are here to listen to you, and direct you towards the best care and support for your personal needs and situation. This can include information about:

  • Health, social care and support groups near you
  • What to do if you have concerns or a complaint about a service
  • How to get support with advocacy, safeguarding and patient rights

Get in touch with us by filling in the form below.

Alternatively you can call us on freephone 0808 196 3912 or email

Our Information and Signposting service is independent of the NHS and Solihull Council.

Find out about some of the people we have helped below. *


Please complete the form below in as much detail as possible and we will be in touch soon. For a quicker response during working hours, you can call us on 0808 196 3912 for free. Although we aim to respond to all enquiries within 24 working hours.

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Are you a carer?

How we’ve helped

David manages a local care home. He contacted us for clarity on the latest government guidance regarding care home visits.
David had not been contacted directly and only heard about the changes in rules from the news.
We found national and local authority guidance relevant to David, who used this information to implement changes at his care home.

Laura phoned us as she was struggling to get a dentist appointment. Her usual dental practice paused appointments during the pandemic and is still yet to resume.
We were able to find a local practice accepting new NHS patients. We provided Laura with contact details for them as well as NHS England.
Laura called us back to say she was extremely happy as she had been able to book in with the practice we had found.

Charlene contacted us after being removed from her GP practice list. She has various health conditions, and was worried about obtaining repeat prescriptions.
We gave her information about raising a formal complaint, and how to register with a new GP. She had still not been registered by the new surgery after a few days, so we provided her with contact details for the Clinical Commissioning Group (CCG).
The CCG were very concerned that Charlene could be without her prescriptions, and hurried her registration along. She was very relieved to get her prescriptions before her medication ran out.