Impact Report: The experiences of Solihull residents who try to access urgent care

This report explores the experiences of Solihull residents accessing urgent care, following Healthwatch Solihull’s 2023 report The Experiences of Solihull Residents Who Try to Access Urgent Care. In response, the ICB and University Hospitals Birmingham improved communication, service signposting, and awareness of the Urgent Treatment Centre (UTC). As a result, steps were taken to make urgent care more accessible and better understood, though challenges around clarity and access remain.