Awful experience and rude staff
I received a letter for an ultrasound scan at Heartlands UHB. When I attended I was asked when I had last eaten and I told them that morning. A very stroppy and rude member of staff told me that I the letter had instructions not to eat and that I the ultrasound could not go ahead. I explained that there had been no instructions with the letter just details of the appointment time and date, and instructions on how to get to the hospital. This member of staff called me a liar and treated me appallingly. I was told that the appointment would be rescheduled but I had to chase this up and approach my GP to refer me again.