Bad experience of care at Heartlands A&E
Couple of years ago, I went in for pain the left side of Kidney. I was feeling sick. It was 7:00 am in the morning when I called for an ambulance. They came at 2pm. The ambulance service was alright and I was taken into Heartlands hospital. I had to wait a while before i was seen and when I was seen the consultant did not really know what was the problem. I just received an x-ray and at 5pm i was discharged from the hospital. No medication was provided and no thorough assessment took place. Rang a friend as I was still in pain and explained the situation. They contacted my brother and advised him to take me to Walsgrave hospital as my condition had not been addressed and was getting worse. My brother came and took me to Walsgrave A&E, Had to wait 3/4 hours again in the hospital for what turned out to be a severe kidney infection. Heartlands had said it was nothing and didn't really do much for me.