Process on arrival poor, level of care good.
I had been taken into hospital by my partner with COVID. When I got to the hospital there was about 30 ambulances waiting outside so I could not understand why they could not send someone. From a home test which I had done, my oxygen level had gone down. I had got to the hospital in my dressing down gasping for breathe. There was 3 staff in the department who were not serving anyone, however I had to still wait for 25 minutes before someone attended to me to advise that someone would be with me soon. When I got called in for an assessment I told the nurse I have COVID. The nurse said "What are you doing here, you shouldn't be in this bit?" She did another test, took me through to another A&E part where there was beds. The doctor came very quick. They put me on anti viral drop however I waited 4 hours before I was taken into the infectious & disease ward. I was at the hospital for 8 days. Staff could not be faulted. They went above and beyond. Food provided was exceptional. Quality of care and treatment was good. The only point I would raise is that no one asked about my mental health and welfare when I was there as there was no support. Some support should have been provided.