A big impersonal organisation - uncaring
My family have been horribly let down by this practice now under SHP. Despite numerous calls to doctors and calling out paramedics twice a family member was left to suffer in excruciating pain with an undiagnosed fractured hip and other serious health issues for 5 days before eventually being admitted to hospital as an emergency due to the quick thinking of a nurse. At no point did a doctor visit in order to assess the patient despite being advised of his condition. Shocking.