1-2 hours on hold to get through by phone
Since becoming part of the Solihull Healthcare Partnership you simply cannot get through by phone to the surgery without being on hold for 1-2 hours. Calls are also regularly dropped so you may be on hold for an hour, get cut off and have to start all over again. They also seem to be in complete denial about the problems. It is an utterly ridiculous and unacceptable situation. There are, no question, some very good doctors in this practice, but they simply can’t manage the enlarged business. It is a very upsetting and dangerous situation. For example, there was an old man outside the Haslucks Green Surgery last week, he was begging the receptionist to make an appointment for him to speak to a GP as he could not get through by phone. He was clearly unwell and distressed. She refused and told him to go home and wait on the phone for however many hours it would take to get through. It was really upsetting.