This organisation is dangerous.
I am a former vice-chair and service user of Solihull Mind. There is a long standing issue with a staff member who is a bully towards service users. Some are treated in such a way that they do not come back, and even if they do their mental health can be seriously damaged. This is allowed to continue because anyone who complains is themselves treated as a troublemaker, and is liable to be banned by the director and trustees. This has happened to me and several others, and is a form of bullying in itself. This has been going on for at least 15 years, and will continue to do so because Solihull Mind resists any outside scrutiny and in practice is accountable to no-one.