Since becoming SHP my rating has dropped
Waiting time to get through is just unacceptable- up to an hour on last 3 calls. No issue with medical help when through but this is a major barrier and needs fixing. So pleased my calls weren’t urgent and I’m able to hold on so long, others won’t be in same position. First line response critical - and the feedback/complaints option on the shp website doesn’t work, assume done purposely?