Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:
Keep the language and tone civil
Don't mention personal details
Make it relevant to the review
Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.
Your response is being submitted, please wait...
Original feedback for
SHP - Monkspath Surgery
Dreadfully poor call centre.
After 20 minutes I spoke to a call handler who put me back into a call list for another 50 minutes. I had a total lack of knowledge about the combining of all these surgeries and how they would work.