2 years since last face to face appointment
It has been over 2 years since I last had a face to face appointment. Appointments are very difficult to get and it seems that the surgery has relied heavily on telephone appointments. The level of care from the doctors is generally good when you get an appointment but the booking system makes it very tricky. I have had a poor experience trying to see a doctor related to two issues I was experiencing. I explained everything to the person on the phone and told them that one was urgent and one non urgent. Two appointments were made for me on the same day as I was not allowed to discuss both matters in a single appointment. I got a call back first about the less urgent matter and despite explaining to the doctor what had happened they were not willing to discuss the more urgent matter. I then had to chase up the second appointment to discuss the urgent matter. The whole system is very complicated and it was a very frustrating experience. I did finally get medication for the urgent matter. They need to simplify the process to offer a better service to their patients.