New waiting area layout needs to be addressed
The reception and waiting area have recently been refurbished but the new layout is awful. When you arrive into the reception area you have to walk around to the opposite side of the room, past the seated area to book in on the computer. The computer is never working so you then have to walk back around and get in a queue. Once you are booked in the waiting area seats are facing away from the reception area and you are also seated with your back to the doors where you are called for your appointment. There is a monitor on the wall which the chairs are lined up facing but again this is never working. Everyone is sat in straight lines, in close proximity to each other facing the blank white wall and screen that does not work. When a doctor or nurses pops out of the door to call you for an appointment is it hard to hear them and you cannot see the door open to even be aware that they are there and calling someone. My most recent visit took such a long time. My appointment was over an hour late but once I was in with the doctor they were very thorough and I did not feel rushed. The phone service to book appointments has gone downhill and it can be hard to get in. I have also had problems getting my repeat prescriptions. The online (app) system is no longer working and you have to navigate through the surgery website to order them. That said the doctors are great when you see them, and the reception staff are friendly and helpful.