Try to fob off their elderly patients
I am not happy at all with the way my elderly relative has been treated by this surgery. She has been passed from pillar to post. We have experienced nothing but problems with referrals and patient pathways. We have been told that referral letters were sent when they had not. This resulted in a 9 month delay for an urgent check up. I feel like my elderly relative was fobbed off and it is only when I went with them to advocate on their behalf that they were taken seriously and matters were finally dealt with adequately. Overall a poor and disappointing experience at this surgery.